What does service on my new bidirectional charger system look like? Who is responsible to support when something goes wrong?
Your Wallbox warranty or COIL care plan will clarify charges for remote vs on-site maintenance.
All Quasar 2 technical issues are routed through Wallbox Support, where they’re diagnosed and escalated directly to COIL’s engineering team to respond to your call or email within 24-48 hours.
Support and engineering are primarily handled in-house by Wallbox as the manufacturer, and the electrician leverages its certified installer network as needed.