---
title: What does service on my new bidirectional charger system look like? Who is responsible to support when something goes wrong?
description: Your Wallbox warranty or COIL care plan will clarify charges for remote vs on-site maintenance.
---

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# What does service on my new bidirectional charger system look like? Who is responsible to support when something goes wrong?

## Your Wallbox warranty or COIL care plan will clarify charges for remote vs on-site maintenance.

All Quasar 2 technical issues are routed through [Wallbox Support](https://support.wallbox.com/na/contact-us/), where they’re diagnosed and escalated directly to COIL’s engineering team to respond to your call or email within 24-48 hours. 

Support and engineering are primarily handled in-house by Wallbox as the manufacturer, and the electrician leverages its certified installer network as needed.

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